Careers
We're always on the lookout for great new team members.
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We are a 100% virtual software development and consulting engineering firm who is always seeking talentd people to grow and improve our company.
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If you're looking for a great company with great people and customers to work with, in an exciting and rapidly growing industry, 7Sigma might be right for you.
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We'll post roles here when we're actively hiring.
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Don't be shy if you don't see anything posted. If you think you'd be a good fit for our team, go ahead and send us a note and resume!
Who We Are
We work hard, we play hard, and we have fun together - as we have for the last 20+ years.
7Sigma began in the early 90’s when veteran members of the team came together on a series of projects delivering hardware configuration, network integration, and information security solutions to some of the world's largest companies. After more than 10 years of trying to integrate disparate systems, fixing clunky subscriber services, and rebuilding unscalable networks, we realized there was a better way. Starting in 2001, 7Sigma has provided integrated software, customer support and IT services to ISPs and telephone carriers around the world.
As a 100% virtual team, we work online, over video calls, and onsite with our clients, so that we can focus on speed and flexibility for our clients. When we do get together, we focus on having fun! We meet up for team bike rides, happy hours, and quarterly off-sites. We hold our meetings over Slack and Zwift, and compare segments on Strava. While we've grown significantly since our early days, we remain committed to providing best-in-class software and top quality solutions to our clients, and a great working environment for our team.
Client-Facing Team
Interested in the people behind our fantastic software and solutions? Our client-facing team of experts is always happy to share more information about what makes 7Sigma great - see who they are below.
Frank Kaim
Chief Executive Officer
Stephanie Court
Director of Customer Experience - Solutions
Greg Parks
Director of Cybersecurity
Andrew Rangen
Chief Technology Officer
Ryan Larson
Director of Customer Operational Experience
Drew Wall
Director of New Business
Luke Dean
Director of Corporate Development
Daphne Petersen
Director of Customer Experience
Phil Sampson
Director of Engineering
Internal-Facing Team
We also have a fantastic team of amazing, but photo-shy, developers, engineers and product experts. Follow us on LinkedIn for updates on our latest team adventures.
Get all cybersecurity needs covered
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Trying to understand where your cybersecurity needs improvements?
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Need immediate help addressing a breach?
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Looking for ad hoc support?
Reduce anxiety about cybersecurity today with /ADDONS.
Frequently purchased add-ons to support end-to-end cybersecurity
Vulnerability and Trophy Cyber Assessment Subscriptions
Get regular check-ups to stay current with patching and risk while lowering insurance premium for reporting requirements.
Cybersecurity vCISO
Choose between a subscription and ad-hoc service that gets all your cybersecurity questions answered and learn about any changes.
Cybersecurity Project Staff Augmentation
Bolster your business by consulting with 7Sigma's industry-leading experts with cross-platform knowledge.
Cybersecurity Discovery
Receive a comprehensive review of your current cybersecurity infrastructure and suggestions for improvement.
Breach Coaching and Negotiations
Access immediate help in the event of a cyberattack by calling a number to speak with experts.
Mobile
Use NOC360 tools on the go, all in one convenient place.
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Need to send out a technician? We know it's not ideal, but we have you covered. We've extended your insight with the NOC360 Mobile App.
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The NOC360 Mobile App seamlessly integrates with your central office NOC360 platform, so you can see subscriber details in real time from your phone or tablet, and share images, precise GPS coordinates, and other details with your central office and CSRs.
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Integrated camera and image functionality allows your technicians to take pictures of any details that may slow down or wreak havoc on a site visit: unusual landscaping, an unpaved driveway, clutter, aggressive (or aggressively friendly) dogs, etc.
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Precise GPS pins give the technicians details on exactly where satellites or other hardware is located on the property.
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The notes section pulls in notes from your billing system, so you can see specific subscriber concerns at a glance.
Get the NOC360 Mobile App Today.
Reduce anxiety about performance and uptime with
/NETWORK
A solution for everything related to your network
With extensive knowledge and a tradition of technology leadership, 7Sigma can support and enhance your team regardless of its size or issues at hand.
Increased Efficiency
We’ll help identify and implement opportunities to streamline your current network, saving you time and money.
Robust Cybersecurity
We provide assistance with securing and protecting your network against cyberattacks in addition to any follow-up support down the line.
Sustainable Design
From front-end consulting to integration and management, we have decades of experience creating networks that account for future growth.
Proactive Management
We provide network monitoring services to identify and solve potential issues while configuring it to optimize performance, saving you the stress.
Find What Works for You
Our scalable solutions cater to specific needs, providing a fix for all.
Small Carriers
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Increased efficiency
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Robust cybersecurity
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Sustainable design
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Proactive management
Medium Carriers
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Increased efficiency
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Robust cybersecurity
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Sustainable design
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Proactive management
Small Carriers
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Increased efficiency
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Robust cybersecurity
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Sustainable design
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Proactive management
Get deep intelligence across all platforms, operations and systems.
With its cross-platform connections and Dynamic Data Assembly functionality, NOC's Global Search allows CSRs to see all subscriber data in one place in less than 10 seconds, enabling quick solutions to issues.
Spot and resolve issues.
Built into our NOC360 software, ONT Sweep reporting allows you to see exactly where problems are occurring or where potential issues could emerge, all from your central office.
Pinpoint top priorities.
The PON Status Report looks across all ONTs to determine their health before aggregating the most pressing issues at a PON level, allowing your team to address issues before they impact subscribers and making service more reliable.
Prepare for the future.
The NOC360 toolkit shows how much capacity you have on your network and estimates what level you'll need in five years, followed up with network design solutions implemented by our team to help achieve your goals.
Ensure effective technician visits.
The NOC360 Mobile App on the Apple App Store and Google Play ensures visits will successfully solve issues by helping technicians identify precisely where equipment is and outlining problems at a glance.
Identify areas for growth.
In-depth reporting and analysis tools enable marketing and sales teams to identify new revenue opportunities from subscribers who need a different level of bandwidth, are using outdated hardware, and more.
Life at 7Sigma
We work hard, we play hard, and we have fun together - as we have for the last 20+ years.
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The roots of 7Sigma began in the early 90’s, when veteran members of the team came together on a series of projects delivering hardware configuration, network integration, and information security solutions to some of the world's largest companies. After more than 10 years of trying to integrate disparate systems, fixing clunky subscriber services, and rebuilding unscalable networks, we realized there was a better way. We started 7Sigma in 2001 to provide integrated software, customer support and IT services to ISPs and telephone carriers around the world.
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For the last 20+ years, we've offered best-in-class software and solutions for our clients. We do that through our best in class team.
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We strive to make all of our work time focused on performance, so we've eliminated the commute and boring meetings. As a 100% virtual team, we work online, over video calls, and onsite with our clients, so that we can focus on speed and flexibility for our clients.
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We do get together, but when we do, we focus on having fun! We meet up for team bike rides, happy hours, and quarterly off-sites. We hold our meetings over Slack and Zwift, and compare segments on Strava.
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We've grown significantly since our early days, but we remain committed to providing best-in-class software and top quality solutions to our clients, and a great working environment for our team.
Our Team
Client-Facing Team
Interested in the people behind our fantastic software and solutions? Our client-facing team of experts is always happy to share more information about what makes 7Sigma great - see who they are below.
Internal-Facing Team
We also have a fantastic team of amazing, but photo-shy, developers, engineers and product experts. Follow us on LinkedIn for updates on our latest team adventures.
Simplify and Reduce Truck Rolls
An average truck roll can cost your company over $1000, but we help reduce that number.
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With NOC360, you can diagnose subscriber issues from your central office, before a technician hits the road, saving thousands of dollars every week. Your team can analyze everything from data usage to equipment types to pinpoint and resolve issues.
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When visits are necessary, the NOC360 Mobile App ensures they'll be as effective as possible. The app's location-pinning technology lets technicians identify precisely where equipment is within a yard of the house. An integrated connection with your central NOC360 database allows technicians to see all potential problems at a glance, while an integrated camera feature and note-taking tool let your team visually record any challenges, from landscaping to clutter to aggressive dogs.
Identify and avoid risks.
Prepare for the Future
Our software and solutions have a number of capabilities that allow you to spot and resolve issues before they occur.
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Our ONT Sweep reporting, built into our NOC360 software, lets you see, geographically, where outages are, where alarms are occurring, and which areas always seem to be struggling, so that you can proactively address and fix any issues.
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Use our NOC360 software and insights to identify which subscribers are underutilizing their current subscription, which ones are struggling with outdated hardware, and which ones are ready for a new subscription, before they leave.
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Truck rolls always come with the risk of unforeseeable issues. A long driveway full of tree branches, a dog that doesn't like strangers, or a home in the middle of a remodeling can all add time and increase the risk of something going wrong. Be prepared with our NOC360 Mobile App.
Identify and avoid risks.
Identify and Avoid Risks
Our software and solutions provide the insights you need to grow your network.
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The NOC360 toolkit can show you how much capacity you have on your network - and estimate what level you'll need in five years.
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As part of our Network Design solution, we'll partner with you to plan for the future. Our team will help you prepare for 5G, smart homes, the continued growth of IoT, or anything else the future may hold.
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We work with your team to implement these plans, ensuring a robust-capacity network with end to end scalability -- and lower cost of management.
Be ready for whatever the future brings.
Improve Operational Efficiency
Our NOC360 insights help you generate additional revenue from your existing subscriber base - without expensive advertising or aggressive sales tactics.
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NOC360 can show you which subscribers are being provisioned at a higher speed than what they're paying for, and which of your upgrade plans would be best for these subscribers.
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With NOC360, you can see which subscribers are maxing out on usage, and give you insight into when and why they're maxing out.
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The NOC360 reporting features show you the max attainable DSL "inventory" available, allowing for sophisticated analysis on how best to optimize that inventory.
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Our NOC360 software can identify which subscribers are on which plans, and allows you to filter by service type and site area - providing you with the data and insight you need to optimize the types of plans and services you offer your subscribers.
Improve your sales and marketing effectiveness.
Improve Subscriber Satisfaction
NOC360 functions help identify subscribers' needs, ensuring good experiences with your company.
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Our NOC360 reporting toolkit - including our proprietary Suffer Report - shows your team which subscribers are suffering the most due to high use at their current subscription level. We give you the tools you need to proactively reach out and adjust your subscribers' subscriptions - before they start to get mad.
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Using the built-in geo-mapping tools and command center built into NOC360, you can identify mechanical issues house by house or neighborhood by neighborhood, as soon as they happen, and fix it before your subscribers notice.
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With the NOC360 Mobile App, your technicians can take pictures and pinpoint exact locations of routers, antennas, or wiring, to make visits more effective and save subscribers time. The built-in notes section even lets you remember personal details, like Fido's name, to encourage strong subscriber relationships.
Keep your subscribers happy.
Generate Revenue
Our NOC360 insights help you generate additional revenue from your existing subscriber base - without expensive advertising or aggressive sales tactics.
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NOC360 can show you which subscribers are being provisioned at a higher speed than what they're paying for, and which of your upgrade plans would be best for these subscribers.
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With NOC360, you can see which subscribers are maxing out on usage, and give you insight into when and why they're maxing out.
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The NOC360 reporting features show you the max attainable DSL "inventory" available, allowing for sophisticated analysis on how best to optimize that inventory.
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Our NOC360 software can identify which subscribers are on which plans, and allows you to filter by service type and site area - providing you with the data and insight you need to optimize the types of plans and services you offer your subscribers.
Improve your sales and marketing effectiveness.
Overview
A solution for everything related to your network.
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Our diverse Solutions Portfolio covers your entire network operations, from network planning and design to integration, network monitoring, and maintenance, and cyber risk management.
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Our US-based expert team are trained to support, add depth, and enhance your existing team.
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We’ll help your team identify efficiencies and opportunities in your current network, implement those efficiencies, as well as plan and design for future growth.
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We'll help you secure and protect your network against cyberattacks and assist you with any additional support or maintenance you need.
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We have decades of experience in designing and maintaining hundreds of mission-critical networks. From front-end consulting to integration and network management, our heritage of technology leadership can provide you with the tools you need to sustain and build your business.
Build, secure and grow your best network today.
Cybersecurity Plans
A cybersecurity plan that meets the NIST (and NIST CSF 2.0) framework
Our team will develop a Cybersecurity and Supply Chain Risk Management Plan that meets the requirements for BEAD or other funding or grant programs such as:
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Enhanced Alternative Connect America Cost Model (E-ACAM)
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Broadband Equity, Access, and Deployment Program (BEAD)
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United States Department of Agriculture (USDA)
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Rural Utilities Service (RUS)
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Rural eConnectivity Program (ReConnect)
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United States Department of Commerce (DOC)
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National Telecommunications and Information Administration (NTIA)
No messing around with templates or spending countless hours trying to decipher the NIST framework. Our experts know the NIST framework, because they helped write it! We provide a Cybersecurity and Supply Chain Risk Management Plan ready to file!
We’ll help get you started by defining what your approach should look like for identifying, responding to, and monitoring cyber and supply chain risks. The Cybersecurity and Supply Chain Risk Management Plan will ensure your program is aligned with trusted, government-issued best practices.
We don’t stop at just “the Plan”. We can help implement the plan, prepare your team should an incident arise or assist with recovery.
We let you hit the easy button.
Managed Security
Ensure your network achieves the baseline requirements for funding and security - without having to hire!
The success of your business depends on its security. Our expert team can ensure you have the tools in place to keep your network and business safe from cyber attacks and ransomware threats. We will ensure your cybersecurity plan meets or exceeds the baselines required for funding. And, best of all, you'll be working with seasoned cybersecurity experts, without having to hire or reallocate important resources elsewhere.
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Risk assessment and security audit: As part of our initial engagement, a lightweight security audit will identify any vulnerabilities, weak spots, or exposed points in your security and processes. We’ll provide you with a clear list of steps to mitigate these risks and help you implement those steps.
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Automated backup: We can help automate your backup processes to speed up recovery in the event of a lost element, configuration or an attack.
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Firewall and DDoS: We’ll help manage your firewall and DDoS solutions to keep these in tip top shape to prevent any malicious engagement.
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Internal and external monitoring: We’ll help you set up monitoring and we’ll also monitor from the outside just in case your network stops trafficking and your internal systems don’t alert you.
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BGP: Our BGP monitoring solution makes BGP hijacking or misconfigurations easier and faster to resolve.
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Network patches: we know patching networks is critical so we’ll help patch your networks if and when needed.
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Virtual CISO: Engage with a vCISO on a regular basis to ensure that as technologies change and cybercriminals become more sophisticated, you have the right tools to ensure your network security remains strong and your systems remain safe.
Protect your network today.
Firewall
Management and Patching
DDOS
Management
Patch Management
DNS & DHCP Services
Virtual CISO
Network Monitoring
Edge & Internal
BGP
Management & Monitoring
PEN Testing
Edge & Internal
Automated Network Backups
Cybersecurity & Supply Chain
Vulnerability Assessments
Internal & External
Network Audits
Ensure your network is designed for maximum potential.
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Our team of experts will review all major components of your IP network to identify any potential issues and uncover opportunities for improvement.
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We’ll examine the age of equipment, element stability, future growth potential, and overall technology available.
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We identify opportunities for improvements and cost savings.
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We’ll uncover items that may impact your network stability or future growth potential. And we’ll note any potential efficiencies and opportunities to streamline your network and workflow.
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Our audits always include a detailed summary of our findings and clear recommendations to improve performance and reliability.
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We’ll also include next steps for implementing those recommendations - and a team to help if needed.
Audit your network for opportunities.
Network Design
We've designed and built hundreds of networks!
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We'll work with your team to implement the right solutions for you. If you are just starting out or already had a network in place for years, we provide network planning, design and implementation for carriers of all sizes, globally.
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Our team will work with you throughout the planning stages, to design and create a network with long-term robust capacity and low cost of management.
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We can work within your existing frameworks or provide recommendations for other options that will be more successful. We will define goals and metrics at the start of the project to ensure you get what you need.
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We'll help you build visibility into your infrastructure, ensure capacity far into the future, and reduce operating costs significantly.
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We work with you to get exactly what is needed without all the unnecessary extras that add thousands of dollars to your projects.
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Just like our software, our team works across platforms and across systems to build the most cost-effective and scalable solutions available.
We prepare you for the future - let us help you grow.
Deep intelligence across all of your platforms, operations and systems.
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No other software integrates with as many platforms as NOC360 to unify information and deliver data-driven insight. Our cost-effective software provides a straightforward solution for broadband monitoring.
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With its cross-platform connections and Dynamic Data Assembly functionality, NOC's Global Search allows CSRs to see all subscriber data in one place in less than 10 seconds.
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For your CSRs and technicians, that means no more clicking into multiple systems, no more looking for an account number or address to copy and paste, no more guessing on issues, and no more unnecessary truck rolls.
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For your subscribers, it means a quick resolution to their issue and no more endless waiting on hold.
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Built-in, in-depth reporting and analysis tools enable your marketing and sales teams to identify and address new revenue opportunities from subscribers who need a different level of bandwidth or a faster connection speed, who are using outdated or inefficient hardware, or who are at risk because of frequent outages or underutilization.
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NOC360's systemwide reporting and intelligence give managers and business owners the insights and data necessary for long term strategic planning. See PON Capacity, DSL inventory reporting, hardware ages, at risk subscribers and other key metrics at a glance and, with the help of our team, plan for your long term business success.
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Our PON Status Report is the first tool of its kind. With this revolutionary concept, network operations teams can proactively head off problems. The solution now looks across all ONTs, determines their health, and then aggregates priorities at a PON level. Teams can detect network degradation early, reduce downtime by addressing issues before they impact subscribers, and enhance customer satisfaction with more reliable service. We make it simple by scoring each PON based on current heath across all the important indicators. No more searching for a needle in a haystack. Pull up PON Status in your NOC360 today and see what the proactive priorities are for you network team.
Get deep insights across all of your systems, platforms and operations with NOC360.
Operational Support
Do more with less and still stay on top of things.
Network operations are crucial for ensuring that networks function effectively, securely, and reliably to meet the needs of your users. Our team excels in proactive management strategies.
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We start by monitoring network performance, traffic, and security to ensure seamless operations.
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We have years of experience with configuring and managing network devices like routers, switches, and firewalls to ensure proper communication and security protocols.
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We are experts in implementing measures to protect the network from unauthorized access, malware, and other cyber threats.
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We prioritize strategic updates, to make sure that you are updating software, hardware, and configurations at the right time to optimize network performance and security.
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We’ll help optimize your network and configurations to improve reliability and efficiency.
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Should an issue arise, we can help identify and resolve issues within the network.
Let our team provide operational support.
ACAM and BEAD
Are you considering applying for funding, but unsure if you’ll be able to meet the cybersecurity requirements for Enhanced A-CAM or BEAD? We can help.
Our team can help you develop a cybersecurity risk management plan (including supply-chain) that meet the requirements for Enhanced A-CAM or BEAD or other funding and grant programs such as:
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Enhanced Alternative Connect America Cost Model (A-CAM)
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Broadband Equity, Access, and Deployment Program (BEAD)
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United States Department of Agriculture (USDA)
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Rural Utilities Service (RUS)
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Rural eConnectivity Program (ReConnect)
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United States Department of Commerce (DOC)
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National Telecommunications and Information Administration (NTIA)
The cybersecurity risk management plan will help define your approach to identifying, responding to, and monitoring cyber risks and supply chain concerns. The cybersecurity risk management plan will also ensure your program is aligned with trusted, government-issued best practices, including a mix of automated and engineering solutions to ensure immediacy and cost-effectiveness.
Whether you are participating in Enhanced A-CAM, BEAD, or others, our experienced team can help you ensure you meet the cybersecurity requirements for increased funding and support.
Back Office Optimization
Reduce complexity, increase efficiency, and streamline operations.
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We work with your team to optimize all of your back-office functionality.
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Whether it's improving CSR and Helpdesk efficiency through our NOC360 software, increasing effectiveness by training your technicians on our NOC360 Mobile App, or integrating all of your systems into one streamlined platform, we are here to help.
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We'll evaluate what's working well for you now, and discover areas for improvement. We'll address the cost of any improvements and outline your potential ROI. We'll make sure your teams are more effective and more efficient across everything they do.