ALL THE DATA
The Subscriber
Our software crosses all the domains of your company.
And we start with the subscriber.
And we start with the subscriber.
Knowing the customer. Quickly.
Time to resolution is key when solving customer issues. The quicker your team is at resolution, the lower supports costs are and the happier the customers are.
After all, who wants to hang out on the phone for the industry average, 12 minutes?
Time to resolution is key when solving customer issues. The quicker your team is at resolution, the lower supports costs are and the happier the customers are.
After all, who wants to hang out on the phone for the industry average, 12 minutes?
Let's reduce that, get the calls done quicker, and save you some valuable cycles and money with our NOC360 Troubleshooting module. Integrating with ALL of your platforms, and normalizing your customers within a common view helps your customer service and helpdesk tackle customer calls with lightening speed. It allows your staff to EASILY go deeper, quicker to understand exactly what is happening at a customer.
No screen toggling.
No closed platforms.
No screen toggling.
No closed platforms.
Outside Plant
So you have to dispatch at technician? Not ideal. But we have it covered. We've extended your insight. Simple. Mobile. Intuitive. Our NOC360 Mobile App (beta) is production ready for your plant technicians. Know what is going on real time before you even knock on the subscriber's door. Get connected to the central office, and share details back and forth seamlessly, simply.
Available at Apple App Store and Android Google Play Store.
Available at Apple App Store and Android Google Play Store.
The Central Office
Let's answer the questions the central office needs answering.
Where can we generate more revenue?
Could your subscriber leave you for another carrier?
Do you have maximum customer satisfaction?
Are we selling the right products?
Is your network fast enough?
Where can we generate more revenue?
Could your subscriber leave you for another carrier?
Do you have maximum customer satisfaction?
Are we selling the right products?
Is your network fast enough?
NOC360's core engine is the foundation for everything. It has over 300 interfaces written, tying into volumes of carrier equipment as well as internal and external systems. This connectivity into your ecosystem allows us to bring you information you never thought possible in the carrier space. Our customers profit from a customized, highly flexible tool that leverages our engine to tie it all together.
No other software does this.
With our engine and interfaces, we help every domain across your whole company WIN!
No other software does this.
With our engine and interfaces, we help every domain across your whole company WIN!
|
|
The engine
NOC360's core engine is the foundation for everything. It has over 300 interfaces written, tying into volumes of carrier equipment and systems. This connectivity into your ecosystem allows us to bring you information you never thought possible in the carrier space. Our customers profit from a customized, highly flexible tool that leverages our engine to tie it all together.
Using Dynamic Data Assembly we provide unparalleled information no other software can match.
With the engine and interfaces, we help every domain across your whole company WIN!
NOC360's core engine is the foundation for everything. It has over 300 interfaces written, tying into volumes of carrier equipment and systems. This connectivity into your ecosystem allows us to bring you information you never thought possible in the carrier space. Our customers profit from a customized, highly flexible tool that leverages our engine to tie it all together.
Using Dynamic Data Assembly we provide unparalleled information no other software can match.
With the engine and interfaces, we help every domain across your whole company WIN!