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Meet

IRIS

The Cutting-Edge AI Layer for NOC360

Our Newest Innovation

Our cutting edge AI layer, Iris, leverages the comprehensive data integration capabilities of NOC360 to deliver real-time subscriber and network insights, making it the first in the industry to empower ISPs and carriers to optimize operations and deliver exceptional customer experiences. This new innovation analyzes a vast sea of information with unparalleled accuracy and speed, generating insights previously unobtainable.

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Iris delivers a wide range of benefits, including:

  • Up to 70% Shorter Subscriber Call Times
  • Significantly Reduced CSR Training Times
  • Proactive Threat Detection
  • Personalized Subscriber Insights
  • Intelligent Network Optimization
  • Real-time Anomaly Detection

What Customers Say:

We love IRIS – what a great addition! This is going to help our Tier 1 support staff have knowledgeable conversations with our customers and know when to escalate to Tier 2. The information has all been helpful and valid and gives great insight. Putting it in one spot like that saves time for the CSR to get all the information needed. And it’s so fast!

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Samantha Jones

Network Operations Supervisor, Pinpoint Communications

 I am excited about the possibilities that AI brings to the future of our company. I am also glad we have a partner who is leading the charge with new technology and exploring use cases that will benefit their customers. This is a wonderful start and I believe if we can feed additional information to the tool, it will be very beneficial to our technicians in the future. 

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Shane Heupel

Chief Technology Offer, Twin Lakes

The new AI assistant IRIS is a great addition to NOC360. This tool will help our new tech support members who are learning to be able to give an intelligent response to the customer in a timely fashion.

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Toby Hermel

Senior Network Manager, Nuvera Telecom

"We love IRIS – what a great addition! This is going to help our Tier 1 support staff have knowledgeable conversations with our customers and know when to escalate to Tier 2. The information has all been helpful and valid and gives great insight. Putting it in one spot like that saves time for the CSR to get all the information needed. And it’s so fast!"
- Samantha Jones, Network Operations Supervisor, Pinpoint Communications
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