Access intelligence across all platforms and systems
With its cross-platform connections and Dynamic Data Assembly functionality, NOC's Global Search allows CSRs to see all subscriber data in one place in less than 10 seconds, enabling quick solutions to issues.
Pinpoint top priorities
The PON Status Report looks across all ONTs to determine their health before aggregating the most pressing issues at a PON level, allowing your team to address issues before they impact subscribers and making service more reliable.
Ensure effective technician visits
The NOC360 Mobile App on the Apple App Store and Google Play ensures visits will successfully solve issues by helping technicians identify precisely where equipment is and outlining problems at a glance.
Spot and resolve issues
Built into our NOC360 software, ONT Sweep reporting allows you to see exactly where problems are occurring or where potential issues could emerge, all from your central office.
Prepare for the future
​​The NOC360 toolkit shows how much capacity you have on your network and estimates what level you'll need in five years, followed up with network design solutions implemented by our team to help achieve your goals.
Identify areas for growth
In-depth reporting and analysis tools enable marketing and sales teams to identify new revenue opportunities from subscribers who need a different level of bandwidth, are using outdated hardware, and more.
.png)
Add-ons
Pursuit: your tool for gaining subscribers
7Sigma's Pursuit tool provides access to data that syncs with NOC360 and gives you invaluable information about potential customers and existing customers, helping you conduct effective market analysis and data-driven campaigns that win you subscribers and upsell current customers. ​
Features​​
Data on customers versus leads and percent of households penetrated
Pins showing subscribers and leads in your area​​
Filters that allow you to single out potential customers in a sortable and downloadable list.
Information about potential leads, including home values, household members, and more.
Public Outage Map: your tool for staying ahead of subscriber concerns
Strong subscriber relationships and operational efficiency are key to survival. 7Sigma's powerful tool, the Sweep: Public Outage Map (POM), helps you achieve both by providing your cable and fiber subscribers with real-time visibility into network outages, while giving you insight into outage patterns and subscriber activity. ​
Features​​
Drill-down functionality identifying and explaining problems in customers' area
Website and mobile access
Wording for web pages and apps so subscribers understand next steps during an outage.
24/7 insights on outages with the same up-time guarantees as NOC360
Roll-out guidance based on best practices from industry peers
