See 7Sigma's innovations with
Future Labs
Welcome to 7Sigma Future Labs!
Want a sneak peek at something awesome in the making? That's what Future Labs is all about. This is your backstage pass to the cutting-edge products, features, and services we're testing before their official rollout as part of your existing NOC360 or 7Sigma Solution.
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Think of Future Labs as our experimental playground! This is where we push boundaries and test out groundbreaking ideas. Some might blossom into the next big thing, while others become valuable lessons that fuel future innovations. Either way, we want your feedback on our innovations.
Explore our offerings
NEW
Fiber Clarity
Created to boost operational efficiency and subscriber satisfaction, NOC360's newest feature, Fiber Clarity, gives users the ability to view fiber optic cables in their area as an overlay on the ONT Sweep Map. With this functionality, you and members of your team can easily identify whether issues are caused by the physical plant or digital components of your network without comparing them manually or needing to use complex and expensive GIS systems.
How it helps
Increases organizational access to information about fiber optic infrastructure
Increases customer satisfaction by solving previously undetected issues
Decreases the time needed to pinpoint an issue and begin trousbleshooting
Enhances network reliability and performance
ONT Degradation Scoring
7Sigma has rolled out an industry-first capability in network monitoring software: ONT Degradation Scoring. This brand-new, proactive scoring system detects subtle performance issues before they cause outages, assigning an easy-to-understand 0–100 severity rating based on BIP errors and optical signal quality. Your team can now identify customers experiencing intermittent or partial service issues, even those previously told "everything looks fine," and resolve them swiftly.
How it helps
Makes the identification of severe ONT performance issues easy
Increases customer satisfaction by solving previously undetected issues
Keeps you ahead of outages by facilitating proactive problem-solving
Enhances network reliability and performance
The all-new NOC360 Circuit Stability Report is a proactive intelligence tool that uniquely highlights customer circuits experiencing frequent alarms throughout the day, even if they're not officially "down." While previously these hidden stability issues were challenging to detect, you now have clear visibility and actionable insights.
Although the report may initially highlight only a small number of circuits, each identified case is crucial and immediately actionable. ​
Sphere
At 7Sigma, we understand that IP address management is a challenge, and you need easy solutions. Enter Sphere, a subscription that provides you with fast, scalable, and intelligent tools and services that give you just that. Whether assisting with Kea DHCP configuration, providing platform guidance, or updating software, our team has your back.
How it helps
Ensures you stay ahead of outages by detecting issues early
Provides complete oversight of IP allocations, lease activity, and more
Implements automation to save you time and mitigate human error
Reduces downtime through seamless integration with Kea DHCP
Public Outage Map
Strong subscriber relationships and operational efficiency are key to survival. 7Sigma's powerful tool, Sweep: Public Outage Map (POM), allows you to achieve both by providing your cable and fiber subscribers with real-time visibility into network outages while giving you insight into outage patterns and subscriber activity. ​
How it helps
Enables you to focus on fixing issues instead of updating subscribers
Enhances subscriber satisfaction and retention rates
Increases awareness and eliminates confusion related to network outages
Decreases unnecessary or inefficient ISP-subscriber communications
Iris
Using the comprehensive data integration capabilities of NOC360, 7sigma's cutting edge AI layer, Iris, provides real-time subscriber and network insights. The first in the industry to empower ISPs to optimize operations and customer experience, this innovation combs through large sets of data with both accuracy and speed, generating insights in a way that was impossible before.
How it helps
Significantly decreases both subscriber call times and CSR training times
Detects network anomalies and threats in real time
Offers specific insights into your subscribers
Provides intelligence to optimize your network