Future Labs
Welcome to 7Sigma Future Labs!
Want a sneak peek at something awesome in the making? That's what our Future Labs is all about. This is your backstage pass to the cutting-edge products, features, and services we're testing before their official rollout as part of your existing NOC360 or 7Sigma Solution.
Think of Future Labs as our experimental playground! This is where we push boundaries and test out groundbreaking ideas. Some might blossom into the next big thing, while others become valuable lessons that fuel future innovations. Either way, we want you to be a
part of it all!
What to expect from 7Sigma Future Labs:
-
Sneak peeks: Be among the first to experience potential game-changers before anyone else.
-
Limited availability: These offerings are like rare collectibles, available for a short time only.
-
Early access advantage: Help shape the future with your valuable feedback.
Important notes:
-
Testing in progress: Remember, these are works in progress, so expect some bumps along the way.
-
Potential fees: Although there are no fees to experience Future Labs, the products themselves may be available for an additional charge.
-
Not all ideas make it: Some concepts, while exciting, might not see the light of day.
-
Feedback is welcome and encouraged: Share your thoughts, but we reserve the right to choose how we incorporate them.
-
Feedback ownership: Anything you share becomes part of our creative journey.
Our Newest Innovation: Iris
Our new, cutting edge AI layer, Iris, leverages the comprehensive data integration capabilities of NOC360 to deliver real-time subscriber and network insights, making it the first in the industry to empower ISPs and carriers to optimize operations and deliver exceptional customer experiences. This new innovation analyzes a vast sea of information with unparalleled accuracy and speed, generating insights previously unobtainable.
Iris delivers a wide range of benefits, including:
-
Up to 70% Shorter Subscriber Call Times
-
Significantly Reduced CSR Training Times
-
Proactive Threat Detection
-
Personalized Subscriber Insights
-
Intelligent Network Optimization
-
Real-time Anomaly Detection
Here's what some of our early testers had to say about Iris:
"We love IRIS – what a great addition! This is going to help our Tier 1 support staff have knowledgeable conversations with our customers and know when to escalate to Tier 2. The information has all been helpful and valid and gives great insight. Putting it in one spot like that saves time for the CSR to get all the information needed. And it’s so fast!"
Samantha Jones, Network Operations Supervisor, Pinpoint Communications
I am excited about the possibilities that AI brings to the future of our company. I am also glad we have a partner who is leading the charge with new technology and exploring use cases that will benefit their customers. This is a wonderful start and I believe if we can feed additional information to the tool, it will be very beneficial to our technicians in the future.
Shane Heupel, Chief Technology Officer, Twin Lakes
The new AI assistant IRIS is a great addition to NOC360. This tool will help our new tech support members who are learning to be able to give an intelligent response to the customer in a timely fashion.
Toby Hermel, Sr. Network Manager, Nuvera Telecom