Stay ahead of subscriber concerns with
Public Outage Map
Subscriber communication made easier
Strong subscriber relationships and operational efficiency are key to survival. 7Sigma's powerful tool, Sweep: Public Outage Map (POM), helps you achieve both by providing your cable and fiber subscribers with real-time visibility into network outages while giving you insight into outage patterns and subscriber activity. ​
Eliminate
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Excessive support calls
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Instances of providing updates rather than resolving issues
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Inefficient mass communication channels
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Confusion related to outages
Gain
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Improved awareness for subscribers instead of calling in
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Resource optimization
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Enhanced subscriber satisfaction
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Increased subscriber retention rates
How it works
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7Sigma provides a real-time map of current outages affecting Fiber ONTs and cable modem, as well as a corresponding URL​
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You use the URL to display the map in the format that best works for you and can be viewed by your subscribers​
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Subscribers check the map to see if outages have been reported in their general area, as well as potential causes
POM's Features
Specific insights
Drill-down functionality allows your subscribers to zoom in to identify problems in their general area and provides an explanation of outages in easy-to-understand language.
Dual access
Public Outage Map can be accessed via both websites and mobile apps, allowing it to be viewed on a variety of devices.
Communications guidance
7Sigma provides suggested wording for web pages and apps so that your subscribers understand next steps in the event of an outage.
24/7 information
Real-time insights about outages are available all day, every day with the same up-time guarantees as NOC360.
Rollout plans
7Sigma will help plan the rollout of the map for subscribers based on best practices from industry peers.