7Sigma Deletion Policy
As of June 2021.
7Sigma’s Data Deletion Policy (“Data Deletion Policy”) describes how our Customers’ Data (Data) is deleted in connection with the cancellation, termination or migration of an account within the 7Sigma software and services.
This Data Deletion Policy does not apply to (a) data that resides in any 7Sigma marketing or communications material, or other 7Sigma offerings not detailed in this Policy; (b) data that resides in non-7Sigma services managed and hosted by third parties or data that is or may be shared with such non-7Sigma offerings, or (c) Customer Information required to do business with our customers, including customer names, representative names, billing addresses, etc.
Account Cancellation or Termination
Unless otherwise noted below, ninety (90) days after your agreement for our Software or Services is cancelled or terminated; or two hundred and seventy (270) days after your trial has ended for our Software or Service (assuming that you have not purchased a subscription to that Software or Service), an automated process will begin that permanently deletes your Structured and Unstructured Data for the cancelled products. Once commenced, this process cannot be reversed and all data outlined will be permanently deleted.
In certain instances, the migration of Data to another data center location may be required. In this process, a copy of your Data will be created for the purposes of assuring that it has been fully migrated to another data center location. This assurance process conducted by 7Sigma may take up to thirty (30) days from the date of the commencement of such migration. After the migration process has been completed and confirmed, the deletion of the copy of your Data in the former data center location will commence. Subscribers should expect that migrations will likely require a scheduled downtime.
Data Deletion of Structured Data
Structured Data is Data in your account for a 7Sigma software or service that is viewable within the Software or Service, such as User Data, Subscriber Information, Reports or Images. The following list details the applicable Data and and the associated deletion details once the deletion process has commenced:
User Data: includes identities, hashed passwords and names for all software and services users
Subscriber Data: includes all subscriber data maintained by 7Sigma
Images: includes image files attached to the software or reports, imagery of subscriber location or other geographical data, and any imagery added by the Customer to the software
Reports: includes contents of reporting
7Sigma Connector Data: includes data integrated by 7Sigma in order for the Customer purchased software to perform properly
Data Deletion Timeline For Unstructured Data
Unstructured Data is data that cannot be viewed by our customers in the Software or in our Services, and may include backup information, logs, email correspondence, and search indices. The following list details the applicable Unstructured Data and and the associated deletion details once the deletion process has commenced:
Backups: includes regular backups of any database data and logs
Logs: includes logs generated by 7Sigma applications and infrastructure, including support tickets, enhancement requests, and issue/bug fixes
Archived Emails: includes raw copies of emails retained for troubleshooting purposes after transforming into ticket data, email conversations between 7Sigma team members and customer representatives, emails sent to customers,
Search Indices: includes indices created to optimize search performance.
Expedited Data Deletion
We do not offer expedited data deletion of Data. Except as otherwise noted, all data is deleted according to the schedules presented above.