News and Blog

Your systems generate and store large amounts of data - but why is it so tedious to get the information you need? Most of the time, the answer to that question is because the applications aren’t dynamic. In some cases, this is because vendors actively drag their feet on opening up access to data, or charge you to do so. In others, it’s because there are significant difficulties retrieving insights from old, tired systems.

NOC360 network intelligence identifies outages and impacted subscribers in real time, integrating with GOCare to power proactive, automated subscriber notifications.

Software as a Service (SaaS) has changed a lot over the last decade. Not all of it for the better. As more investment capital has flowed into software, many platforms have become optimized first for financial performance. Growth targets, packaging strategies, and exit timelines often take priority. Customers still get value, but it can start to feel secondary. Roadmaps move faster. Promises increase. The gap between what looks good in a demo and what actually works day to d

When it comes to outages, the majority of internet service providers (ISPs) and carriers avoid using public forums to keep subscribers informed over fears that doing so will lead to increased churn - and be used against them by competitors.

According to a recent article by Telecompetitor, 28% of households in the United States are considering switching to a different internet provider in the near future, with nearly half citing poor internet quality as their main reason. Additionally, a whopping 74% of households surveyed report experiencing internet issues.

AI Insights Series #1 - Over the past two years, AI has exploded onto the scene in most industries. As a sector that lives and breathes technology by nature, it’s no surprise that telecom has particularly embraced large language models (LLMs) as tools to be integrated into products and operations. Nearly two years ago, our team at 7Sigma developed IRIS, an AI tool that helps users pinpoint issues and take action on important network insights generated by our NOC360 applicat

Have you ever debated whether to go with an open or closed platform? If so, you aren’t alone - the choice is one that internet providers and carriers grapple with time and time again. The fact is, both have pros and cons - but one offers the flexibility your business needs over time. Closed Platforms: Structure and Simplicity From the beginning, closed platforms have been used to deliver solutions for specific use cases. For ISPs and carriers, these might be running network

ISPs and carriers have all been there - a subscriber reports spotty service, but it doesn’t seem like anything is wrong. Allocating time and resources to troubleshoot these issues can strain your team’s capacity, create frustration, and prevent you from solving larger problems. Meanwhile, the thought of potentially losing subscribers can create stress surrounding retention rates and financial losses. That’s why 7Sigma developed the ONT Degradation Score and Circuit Stability

Last month, we shared some ideas on how to acquire new subscribers through marketing and advertising. But we’ve all heard the adage “it’s easier to keep a customer than find a new one,” so here are our top 10 tips and tricks on how to grow your business through better subscriber outreach and upsells! Tip #1 No surprises here - start with a great software platform that integrates across all of your systems, all at once, from billing to throughput to PON capacity and technici

We recently shared our top 15 tips on how to buy software for your business. A lot of those tips focused on streamlining your operations and generally helping lower the costs of doing business. Now, we’re turning the tables and sharing and sharing our top tips on how to build and grow your business (and how to use good software to help)! We've broken this down into three parts. In this post, we'll share our top tips on general marketing and advertising, including how to bui

We spend a lot of time talking to carriers and suppliers across the country and industry. Unfortunately, the news we’re hearing isn’t great: A carrier in Texas mentioned that their fiber order may take up to 105 weeks - more than two years - to be delivered. Vendors are finally able to provide certain models of routers, but the power supplies won’t be available until at least March of next year, 9 months from now! Most of all, we’re hearing more and more of the same concerns

What is BNG? Broadband Network Gateway (BNG) allows for a centralized access point for subscribers to which they connect to the internet....

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