How NOC360 Proactively Detects Subtle Performance Issues

ISPs and carriers have all been there - a subscriber reports spotty service, but it doesn’t seem like anything is wrong. Allocating time and resources to troubleshoot these issues can strain your team’s capacity, create frustration, and prevent you from solving larger problems. Meanwhile, the thought of potentially losing subscribers can create stress surrounding retention rates and financial losses. That’s why 7Sigma developed the ONT Degradation Score and Circuit Stability Report, two best-in-class tools to help you proactively identify and resolve subtle performance issues.

Invisible problems made visible

Sporadic issues can be difficult to detect, but 7Sigma has you covered. In an industry first, NOC360’s ONT Degradation Scoring feature provides insights into your network’s performance by assigning a severity rating of 0 to 100 to an ONT's state, based on key error checking and thresholding. Intermittent or partial service issues are represented with a higher score, highlighting areas that need attention for your team. 

Even if they’re not officially “down,” subscribers could still be experiencing problems with their circuit. The Circuit Stability Report helps overcome this hurdle by identifying devices that are experiencing frequent alarms throughout the day. Whether a small or large number of circuits are experiencing issues, this tool allows you to take immediate action to make sure your network is performing for everyone.

“ONT Degradation Scoring and Circuit Stability Report help to elevate NOC360’s already wide-ranging capabilities and insights,” says 7Sigma’s CTO, Andy Rangen. “With these new tools, we’ve added an extra layer of network intelligence at the micro level so users can be proactive about solving hidden issues and achieve the best performance possible.

“We’re so excited by some of the results,” he adds. “We’ve already seen multiple instances where Circuit Stability Report provided a 100% match to circuits needing immediate attention.”

Benefits of ONT Degradation Scoring and Circuit Stability Report 

The insights provided by both ONT Degradation Scoring and Circuit Stability Report provide a number of benefits to ISPs and carriers. These include: 

• Increased subscriber satisfaction: Your ability to identify and resolve issues means that subscribers are more satisfied with your service and less likely to turn to another provider.

• Proactive problem-solving capabilities: The intelligence provided by both tools allows you to proactively fix problems, helping you save time by identifying issues right away and reducing complaints from subscribers.

• Enhanced network reliability and performance: Quick fixes to even one circuit or ONT add up, helping ensure your network is performing at its very best for every subscriber and boosting your credibility. 

Proactive Tools and Insights, All on One Platform

All users of the NOC360 platform have access to ONT Degradation Scoring and Circuit Stability Report, making it easy to identify any issues that are going under the radar. Beyond these capabilities, the ONT Sweep Map, PON Status Report, and various other features allow you to get a complete picture of both your network’s performance and potential. What’s more, all NOC360 tools are platform agnostic, allowing you to seamlessly integrate them into your existing systems. 

Want to learn more about ONT Degradation Scoring, Circuit Stability Report, and/or other NOC360 features? Schedule a call with our sales team or email us at info@7sigma.com.