News and Blog

According to a recent article by Telecompetitor, 28% of households in the United States are considering switching to a different internet provider in the near future, with nearly half citing poor internet quality as their main reason. Additionally, a whopping 74% of households surveyed report experiencing internet issues.

ISPs and carriers have all been there - a subscriber reports spotty service, but it doesn’t seem like anything is wrong. Allocating time and resources to troubleshoot these issues can strain your team’s capacity, create frustration, and prevent you from solving larger problems. Meanwhile, the thought of potentially losing subscribers can create stress surrounding retention rates and financial losses. That’s why 7Sigma developed the ONT Degradation Score and Circuit Stability

We’re constantly looking for ways to help internet service providers improve their network management and customer experience. Today,...