7Sigma Launches NOC360 Sweep: Public Outage Map

Stay Ahead of Subscriber Concerns with NOC360 Sweep: Public Outage Map

Keeping subscribers informed during network outages is crucial for maintaining trust and reducing support calls. At 7Sigma, we understand how vital it is to offer transparent, real-time information to your customers. That’s why we’re excited to introduce the NOC360 Sweep: Public Outage Map—an innovative tool that enhances subscriber communication while optimizing your support resources.

A Smarter Way to Manage Outage Communication

Subscribers want to know one thing during an outage: What’s going on? The Sweep: Public Outage Map empowers them to check network status directly through your website or mobile app, giving them immediate visibility into outages affecting fiber ONTs and cable modems. This not only improves customer satisfaction but also significantly reduces the volume of support calls your team needs to handle.

With real-time data and intuitive drill-down functionality, subscribers can pinpoint issues in their area and understand the nature of the outage—all without needing to call for support. It’s the proactive approach that today’s broadband providers need to foster stronger relationships and build operational efficiency.

Key Benefits:

• Reduced Support Call Volume: Fewer calls about outages mean more time to resolve issues.

• Improved Subscriber Satisfaction: Keep subscribers in the know without them needing to reach out.

• Efficient Communication:Share updates efficiently without relying on mass messaging.

• Enhanced Community Support: Assist first responders and communities with timely updates.

• Outage Insight: Identify patterns and optimize network performance.

Built for Your Brand

The Sweep: Public Outage Map can be integrated directly into your existing website or mobile app. It features customizable branding options and offers the same uptime guarantees as NOC360, ensuring reliable access 24/7/365. We’ll even provide recommended wording for your web page or app to help subscribers understand their next steps more easily.

Part of the NOC360 Sweep Platform

You’re already familiar with the power of our other NOC360 Sweep tools, including the ONT Status Report, PON Status Report, and Sweep Maps, to help identify and pinpoint specific subscriber issues. The Public Outage Map will be one more resource in your customer support and help desk teams’ toolset, helping them optimize resources and use time more efficiently and effectively.

Ready to Transform Outage Communication?

Get the NOC360 Sweep: Public Outage Map today and start strengthening your customer relationships while optimizing your support resources. Schedule some time with Luke to learn more!