News and Blog

When it comes to outages, the majority of internet service providers (ISPs) and carriers avoid using public forums to keep subscribers informed over fears that doing so will lead to increased churn - and be used against them by competitors. 

According to a recent article by Telecompetitor, 28% of households in the United States are considering switching to a different internet provider in the near future, with nearly half citing poor internet quality as their main reason. Additionally, a whopping 74% of households surveyed report experiencing internet issues. 

Our team at 7Sigma created Public Outage Map (POM) to help you forge stronger relationships with subscribers and improve operational efficiency. Utilizing our tool, your business can empower subscribers to self-diagnose their connectivity issues, resulting in more efficient communication, better utilization of human and financial resources, and more. Below, you’ll find some of the most frequently asked questions we receive about our network outage map product.

Keeping subscribers informed during network outages is crucial for maintaining trust and reducing support calls. At 7Sigma, we understand how vital it is to offer transparent, real-time information to your customers. That’s why we’re excited to introduce the NOC360 Sweep: Public Outage Map—an innovative tool that enhances subscriber communication while optimizing your support resources.

AUSTIN, Texas, February 20, 2025 ( Newswire.com ) - 7Sigma Systems, Inc. is excited to announce that Drew Wall has joined the team as...

We’re constantly looking for ways to help internet service providers improve their network management and customer experience. Today,...

We're continuing our focus on solving providers' biggest challenges with the appointment of Ryan Larson as Director of Customer...