This first-in-the-industry tool analyzes all of the data already available in NOC360 and provides immediate insight into subscriber and network issues. We believe it can cut call times by 70%, significantly reduce CSR training times, and identify network issues and operational issues in real time.
The AI is doing some heavy lifting, but it’s ONLY possible because your NOC360 already integrates information across all of your platforms, software and hardware to provide insights at a glance.
We've rolled this out as one of our Future Labs Offerings. You will see it in your NOC360 or MSI Platform SOON. We can’t wait to introduce this amazing new feature!