Years in the industry
23
+
350
Current customers
+
Percent customer satisfaction
100
%
What Customers Say:
We love IRIS – what a great addition to NOC360! This is going to help our Tier 1 support staff have knowledgeable conversations with our customers and know when to escalate to Tier 2. The information has all been helpful and valid and gives great insight. Putting it in one spot like that saves time for the CSR to get all the information needed. And it’s so fast!
Logo
Samantha Jones
Network Operations Supervisor, Pinpoint Communications
I am excited about the possibilities that AI brings to the future of our company. I am also glad we have a partner who is leading the charge with new technology and exploring use cases that will benefit their customers. This is a wonderful start and I believe if we can feed additional information to the tool, it will be very beneficial to our technicians in the future.
Shane Heupel
Chief Technology Offer, Twin Lakes
The new AI assistant IRIS is a great addition to NOC360. This tool will help our new tech support members who are learning to be able to give an intelligent response to the customer in a timely fashion.
Logo
Toby Hermel
Senior Network Manager, Nuvera Telecom